Shipping policy

Last Updated: September 11, 2026

At Finkelune, we are committed to delivering your order accurately, in good condition, and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during peak seasons, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience during these periods.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times may be longer than expected due to factors beyond our control, such as postal delays, customs clearance, or extreme weather conditions.

3. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become available.

If you have not received your tracking number within 5 business days of receiving your shipping confirmation email, please contact us at service@finkelune.com with your name and order number, and we will look into it for you.

4. Shipping Locations

We currently ship to the following regions:

• United States (All 50 states, including Alaska and Hawaii)

• Canada

• United Kingdom

• European Union Countries

• Australia and New Zealand

If you are located outside these regions and wish to place an order, please contact us at service@finkelune.com to discuss potential shipping options.

5. International Shipping and Customs

For orders shipped outside of the United States, please note the following:

• Customs and Import Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Finkelune is not responsible for these charges if they are applied, and they are your responsibility as the customer.

• Customs Delays: International shipments may be delayed by customs clearance procedures. We are unable to control or predict these delays.

6. Incorrect Shipping Address

It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the item.

7. Lost, Stolen, or Damaged Packages

• Lost or Stolen Packages: Once an order has been shipped and a tracking number has been provided, Finkelune is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.

• Damaged Packages: If your order arrives damaged, please contact us immediately at service@finkelune.com with photos of the damaged item and packaging within 48 hours of delivery. We will work with you to resolve the issue promptly.

8. Order Cancellations and Changes

Orders can only be canceled or modified before they have been shipped. Once an order has been processed and shipped, our standard Return & Refund Policy applies.

To request a cancellation or change, please contact us immediately at service@finkelune.com.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

• Company: Finkelune

• Website: finkelune.com

• Email: service@finkelune.com