Refund policy

Last Updated: September 11, 2026

At Finkelune, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our return and refund policy carefully before making a purchase.

1. Return Window

We offer a 30-day return window. You have 30 calendar days from the date you receive your item to request a return. Requests made after this 30-day period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unused, unworn, and in its original packaging.

  • The item must not be damaged, dirty, or altered in any way.

  • You must provide a valid proof of purchase (order number or receipt).

  • Non-returnable items: For hygiene and safety reasons, certain items such as personalized/customized products, final sale items, and gift cards cannot be returned.

3. Return Shipping Costs

  • Customer Responsibility: Unless the item arrived damaged, defective, or incorrect, the customer is responsible for paying the return shipping costs.

  • Damaged/Defective Items: If you received a damaged, defective, or wrong item, Finkelune will cover the return shipping costs. Please contact us immediately with photos of the issue so we can resolve it promptly.

  • Shipping Fee Refunds: Original shipping fees are non-refundable. If you received free shipping on your order, the actual cost of shipping will be deducted from your refund.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at service@finkelune.com with your order number and the reason for the return.

  2. Get Approval: Our team will review your request and send you a Return Authorization (RA) number and detailed return instructions within 24-48 hours.

  3. Ship the Item: Securely pack the item in its original packaging and ship it to the address provided. Do not send items back without an RA number, as they will be refused and returned to you at your own expense.

  4. Provide Tracking: Please send us the tracking number for your return shipment so we can monitor its progress.

5. Refund Processing Time

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 5-10 business days after approval. The refund will be issued to your original payment method (credit card, PayPal, etc.).

  • Processing Delay: Please note that your bank or credit card company may take an additional 3-5 business days to post the refund to your account. If you haven’t received your refund within 15 business days, please contact us at service@finkelune.com.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, the fastest way is to return the original item (following the steps above) and place a new order for the desired item once your return is approved.

7. Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged or defective, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will arrange a replacement or a full refund, including return shipping costs.

8. Order Cancellations

You may cancel your order for a full refund before it has been shipped. Once the order has been shipped, our standard return policy applies. To cancel an order, please contact us immediately at service@finkelune.com.

9. Contact Information

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us:

  • Company: Finkelune

  • Website: finkelune.com

  • Email: service@finkelune.com